BGLL: Thank you so
much for agreeing to share your story! Tell us about yourself. Who are you and
what do you do? What are some of your accomplishments.
Heather: I’m Heather
Balenger, I’m from Atlanta and I’m Black and proud! I currently hold a Bachelor
of Science in Nursing (BSN), a Bachelor of Arts in French Language and
Literature, and Bachelor of Arts in Liberal Arts. I'm a triple threat and I'm
proud of it! By day, I'm a Registered Nurse with a growing specialty in
critical care. One of my most notable accomplishments is working in the 2016
Rio Olympic Games for sure! I’m also very proud of working as a nurse educator
in the rural areas of Montego Bay, Jamaica. I also love knowing how to answer
questions when my family calls about their medications!
BGLL: Which language is your native
language? Which other languages do you know? How do you use them?
Heather: English is
my native language and I also know French and Portuguese. I use French to
communicate with friends, family, and my lovely patients. I know enough Portuguese
to not get lost.
BGLL: How did you learn the other languages?
What is your language learning story for how you got started on each?
Heather: I started
learning French in middle school. To be honest, the reason why my boyband crazy
middle school self chose French, was because I was told “it's the language of
love” and I thought I could
impress any boy with my French skills! From the start, I immediately fell in
love with the class and continued it throughout my studies. I completed a
French foreign exchange program in high school and it was the first time I
visited Paris. Since then, I just can't get enough of that city.
BGLL: Where else has your French taken you?
Heather: In college, I
worked with one of my professors researching francophone identity in the more
cultural and ethnic areas of Paris. I also lived in île de La Réunion, where I
studied French and holistic health. I worked as a nurse in the 2016 Rio Olympic
Games translating and caring for French speaking athletes.
BGLL: Did you learn medical French to be able
to take care of the athletes?
Heather: Yes, I
started studying medical French when I lived in Réunion Island. I've noticed that
my patients feel more at ease when they can speak with someone that understands
what they are saying and is able to advocate for them. Their sense of loss is
gone and I'm happy I can be there to assist.
BGLL: Have you dealt with patients who spoke absolutely
no English or French? How hard is it to diagnose a patient that speaks a
different language?
Heather: I have. It
can be quite challenging, assessments might take longer, explaining medications
and plans for the day take longer, but it's all a part of the program. Luckily,
we have resources, like certified interpreters and medical language apps that can
help diagnose patient problems. Just remember to be patient, they are more
terrified because they can't understand and being there for them is the least
one could do.
BGLL: Wow that is quite an impressive
involvement in the French language. I take it French would be your favorite of
the two languages you know?
Heather: Most
definitely! I'm also planning to become a medical French interpreter, It’s a
goals that I would like to accomplish and I think would definitely highlight my
career. I plan to work as a nurse in a francophone country one day and I'm
hoping this will lead me to the right step. Although French is my favorite
language, I've been having this passion to learn Arabic lately, too.
BGLL: There are a number of us in the
community that love to travel, but never think about doctor visits while
vacationing or living abroad. What key vocabulary would you recommend a non-native
speaker learn regarding communicating with medical personnel in the event of
taking ill abroad? For example, do you recommend being able to at least
communicate pain, discomfort, specific body parts, etc. in that language?
Existing conditions? Any other specifics?
Heather: I would definitely
recommend keeping a little book or a laminated note card that simply explains
your existing conditions and any meds you're taking for it.
If you can't remember
how to say pain or how to say the body part, point to it and show a painful
face expression. We are trained to assess and recognize pain and discomfort, so
normally we can pick up on it, but if not, charades can be helpful in some
instances. One thing I always ask my patients is "can you show me with one finger where it hurts the most?" I've
found that to be extremely helpful because putting a whole hand over the
painful area can sometimes be misleading.
I always travel with
my own mini pharmacy whenever I'm abroad. CVS and Walgreens sell mini pharmacy
pouches that you can add anything you want. It comes in handy, especially when
I'm traveling abroad with friends and they feel too ill to visit the pharmacy
or too scared to communicate their problems. My pouch contains pain and fever
medicine, anti-biotic ointments, eye and ear drops, allergy medicine, anti-acid
tablets, vitamin c, feminine health medicines, hand sanitizer and of course Band-Aids!
BGLL: As an avid traveler, I often travel with
pain and allergy medications myself, but I never considered having a mini
pharmacy! You sound like a seasoned traveler.
Heather: Oh yes, on my off days I love traveling! I even
have a second Instagram page, @_thegirlwithcurls, which highlights my most recent travels and
places I love to visit!
BGLL: What are three tips you’d give to someone who wants to learn another language?
Heather: 1. Be patient – it
doesn't come overnight! Rome wasn't built in a day! 2. Always be ready
to learn – whether it's picking up some
common words or using more local tones, be open and just let it flow. You're
not always going to understand everything, but if you're able to pick up on the
key words and context clues, by my vote, you're a natural! 3. Accent comes
with practice - listen to music, watch
shows and movies in that language. Repeat repeat repeat. Practice makes
permanent, not perfect Plus I love listening to podcasts,
especially Coffee Break French and News in French!
BGLL: Where can we keep up with you on social?
Heather: You can keep up with me
on Instagram. I have two Instagram accounts: @_thegirlwithcurls, which
is all about my travels and @nurse.noire which highlights my professional milestones and
achievements.
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